Privacy policy

Last updated: May 7, 2025

This privacy policy explains how Zenido (hereinafter referred to as the “Website”, “we”, “our” or “us”) collects, uses and discloses your personal data when you visit, use our services or make a purchase on the website zenido.pl (hereinafter the “Website”), or otherwise communicate with us in connection with the Website (collectively, the “Services”). For the purposes of this privacy policy, “you”, “your” and “your data” refer to the user of the Services, whether you are a customer, a website visitor or another individual whose personal data we have collected in accordance with this policy.

Please read this privacy policy carefully.

Changes to the privacy policy

We may update this privacy policy from time to time to reflect changes in our practices or for other operational, legal or regulatory reasons. We will publish the updated policy on the Website, change the “Last updated” date and take any other steps required by applicable law.

How we collect and use your personal data

To provide the Services, we collect personal data from various sources, depending on how you interact with us. In addition to the uses described below, we may also use personal data to contact you, provide and improve the Services, comply with legal obligations, enforce our terms of use, and protect our rights and the rights of our users.

Personal data we collect

Data you provide directly:

Contact details: name, address, phone number, email address
Order information: billing address, shipping address, payment confirmation
Account data: login, password, security questions
Customer service information: messages and other information you provide to us

Data collected automatically:

Technical data: IP address, browser type, device and network information
Usage data of the Services, collected via cookies, pixels and similar technologies

Data from third parties:

Technology partners (e.g. Shopify), payment providers, analytics companies
Data from email campaigns, advertisements, social media integrations

Use of personal data

Provision of Services and order fulfillment
Communication and customer support
Marketing and advertising (where permitted by law)
Security and fraud prevention

Cookies

We use cookies for the operation, analysis and personalization of the Website and advertisements. You can manage cookies in your browser settings. More information is available at:
https://www.shopify.com/legal/cookies

Sharing of personal data

Your data may be shared with:

Service providers (e.g. logistics, IT, customer support)
Marketing and business partners
Affiliated companies and partners
Public authorities, if required by law
In the event of a merger, acquisition or company reorganization

Categories of disclosed data:

Identifiers: contact and account data
Commercial data: order history, customer service inquiries
Technical data: device data, IP address, location

We do not share sensitive data without your consent.

Third parties and external links

Our Website may contain links to other websites. We are not responsible for their privacy policies. Please review their documentation.

Children

The Services are not intended for children. We do not knowingly collect children’s data. If you are a guardian of a child who has provided us with personal data, please contact us to have it removed.

Data security and retention

We apply appropriate security measures; however, no method guarantees complete security. We retain data only as long as necessary for the purposes outlined in this policy.

Your rights

Depending on your place of residence, you may have the right to:

Access your data
Correct your data
Delete your data
Restrict processing
Withdraw consent
Object to processing for marketing purposes
Data portability
Lodge a complaint with a supervisory authority

To exercise your rights, please contact us. We may ask you to verify your identity. We do not discriminate against anyone for exercising their rights.

Complaints

You have the right to lodge a complaint with your local data protection authority if you believe we process your data unlawfully.

International users

Your data may be transferred outside the EEA. In such cases, we apply GDPR-compliant mechanisms such as standard contractual clauses.

Contact details

Store name: Zenido PL
Company address: 4 Yiu Tung Street, Tong Mi, Hong Kong

Registration number: 67243053
VAT number: NL002381707B61

Email: support@zenido.com.pl
Phone: +31 620983505

Customer service hours:

Monday–Friday: 9:00–17:00
Saturday and Sunday: 11:00–16:00

Average response time: within 24 hours.