Contact
How can I contact you?
If you need help, use our contact form or write to us at support@zenido.com.pl.
How long do I have to wait for a response?
We strive to respond within 1 business day.
Do you have a physical store?
No, we do not have a physical store. Our address is not for visits – it is intended solely for returns.
Payments and orders
What payment methods are available?
In our store, you can use the following payment methods:
- BLIK
- Visa
- Mastercard
- Maestro
- American Express
- Google Pay
- Apple Pay
Can I cancel or change my order after placing it?
Yes, you can cancel or change your order as long as it has not been shipped. Contact our customer service as soon as possible, providing the order number: support@zenido.com.pl.
Are my payment details secure?
Yes, we take data security very seriously. All information is transmitted via an encrypted connection (SSL) and stored according to applicable security standards.
Will I receive an invoice for my order?
Yes, after placing the order you will receive an invoice by email containing all relevant information, including payment details.
Delivery
Do I have to pay for delivery?
No, delivery is completely free regardless of the order value.
How long does delivery of my order take?
It depends on your location. Orders delivered within Poland are usually delivered within 1–3 business days. Delivery time 7 to 9 days. Total delivery time 8 to 12 business days, (Monday to Friday).
How can I track my order?
Click on the tracking link included in the order confirmation email or go to our Track Order page.
To which countries do you ship products?
In this version of the store, we only deliver within Poland.
Returns and exchanges
What are the return conditions?
Orders can be returned within 14 days of receiving the shipment. The product must be:
- in original condition,
- undamaged,
- free of foreign odors.
If the product does not meet these conditions, we will send it back, and a refund will not be possible.
How much does a return cost?
Return costs are covered by the customer. The price depends on the chosen courier company and the country from which the shipment is sent.
I received a damaged or defective product – what now?
We're sorry that your product arrived damaged or defective. Of course, in such a case, you are entitled to a warranty. Contact us at support@zenido.com.pl, attaching a photo of the damaged product and its description – together we will find the appropriate solution.