Contact
Want to learn more?
You can contact us using the contact form or by sending an email to: support@zenido.com.pl.
What is the response time for emails?
We usually respond within 1 business day.
Do you have a physical store?
No, we do not have a physical store. The provided address is not a store address and is intended only for returns.
Payments and orders
What payment methods are available?
We accept the following payment methods:
- BLIK
- Visa
- MasterCard
- Maestro
- American Express
- Google Pay
- Apple Pay
- Shop Pay
Can I cancel or change my order?
Yes, you can cancel or change your order as long as it has not been shipped yet. Contact our customer service as soon as possible at support@zenido.com.pl and provide the order number so we can process the change.
Are payments secure?
Yes, all payments are made through a secure SSL connection and comply with current data security standards.
Can I receive an invoice?
Yes, the invoice can be sent by email. Please contact our customer service for this purpose.
Delivery
To which countries do you ship orders?
We deliver orders to the following countries:
Poland, Romania, Czech Republic, Hungary, United States, and United Kingdom.
What is the processing and delivery time?
The same deadlines apply to all countries.
Order processing time is 1–3 business days.
Delivery time is 7–9 business days.
The total processing and delivery time is 8–12 business days (Monday to Friday).
How can I track my order?
Click the tracking link included in the order confirmation email or go to the Track Order section on our website.
Returns and exchanges
How can I make a return?
Orders can be returned within 14 days of receiving the shipment, regardless of the delivery country, provided the product is:
in original condition,
undamaged,
free of foreign odors.
Products showing signs of use are not eligible for return.
How much does the return cost?
Return costs are borne by the customer. The fee may vary depending on the country and chosen carrier.
What to do if the product is damaged or defective?
We are sorry for the situation. Of course, you are entitled to a warranty.
Contact us at support@zenido.com.pl, attaching product photos and a description of the issue. We will propose an appropriate solution (replacement or refund).